March 23, 2023

Product Name

This recall involves certain LiftMaster myQ 889LM and 041A7928-3 garage door control panels that were sold as an individual accessory and/or packed-in with wall-mount residential jackshaft openers. The impacted control panels were sold between March 2022 and October 2022. A list of potentially impacted control panels is listed below:

Issue

The impacted control panels can allow the operator to unintentionally override the secondary entrapment protection system when the control panel is paired with both an external-facing keypad and a wall-mount operator, and the consumer initiates a door closing cycle using the keypad when there is an obstruction. The override can only occur when the consumer presses and releases “ENTER” a second time within 60 seconds of the initial push.

Hazard

As of February 3, 2023, the company has received one report of incident in Canada and no reports of injuries. In the United States, the company has received no reports of incidents or injuries.

What You Should Do

The impacted control panels can still be used so long as the operator uses the wireless keypad in accordance with the Owner’s Manual and does not press “ENTER” more than once on the keypad. Consumers should contact Chamberlain Group to receive a replacement control panel. Chamberlain Group will offer the repair as a kit with instructions that consumers can be completed by the consumer or a professional installer.

Contact Details

For more information, consumers can contact The Chamberlain Group Canada Co. toll-free at (833) 775-1951.

Monday–Friday, 9 a.m. to 5 p.m., CT.

Alternatively, they may register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com.

For more information, please visit the Government of Canada Consumer Product Recall website here.