FAQs

With 45+ years of experience under our belt, it's safe to say we're experts at what we do. If you have questions about your garage/overhead door, give us a call at any of our eight Western Canada branches and a team member will be happy to help.

What is the "Standard White Door"?

The most common style of garage door, the "Standard White Door," is a favourite among our customers looking for a simple upgrade. Don't let the name fool you—there are many options for customizing the "Standard White Door" including panel and window styles, hardware accessories, and insulation values.

What does R-Value mean? (e.g., R-11, R-16, etc.)

R-Value is a measurement for how well your garage door keeps the heat in and the cold out of your space. The higher the R-Value, the more effective your door is at regulating the temperature of your garage. For a Canadian homeowner with an insulated or heated garage, we recommend a door with a minimum R-Value of 11. R-14 to R-16 is ideal.

How large should the opening for a garage door be?

We recommend that your garage door frame be a 2" smaller than the door. This framing is called a jamb lap and should cover a small portion of the face of your door. Once weather stops have been installed, the jamb lap will help to properly seal your door.

How much room do I need above the opening to make everything work correctly?

For residential installations, a 12" clearance, at minimum, is required. For standard commercial installations, we recommend 20".

Do I need the floor in place to install the door(s)?

While you can install a garage door without a floor in place, we don't recommend it. In order to safely and accurately install your door, our policy requires there to be garage flooring before we will install your garage door.

Can windows be added to my door after installation?

Looking to add decorative windows to your door? We can easily add windows after your door has been installed for an additional fee.

What's the warranty for a newly installed door?

All products and services provided by Creative Door Services are warrantied to the original customer against installation defects, service or repair defects, garage door part defects, and missing parts or hardware. Ask us whether your door is eligible for an extended or limited lifetime warranty.

Your warranty does not cover normal wear and tear, damage caused by others, misuse of products/modifications, failure to perform planned/preventative maintenance, customer applied paint or exposure to corrosive substances, and natural damage.

Know the ins and outs of your warranty by reading our Warranty Terms and Conditions.

Can my garage door be painted?

If you're looking to update the look of your door, painting it is an option, but it'll often negate your warranty. It's best to make these types of customizations at the time of purchasing a new garage door.